Went today for lunch here and had worst experience ever. I ordered a Cheeseburger and picked up in Mayo, Pickles, Tomatoes and Grilled Mushrooms plus cup of water. While waiting for food i noticed they charge me for soda, went back for refund. OK they found me. After waiting 45 minute for my burger i went to ask where is my food? and they just said sorry i have to wait 8 minutes more , but i was already late for work.seems like they lost my order in kitchen. they ask me to offer refund back and no food in state. i asked to offer me food for free. they didn't want.i agree to wait couple of minutes more for food and all of sudden they made my burger and put lettuce in which i didn't order and don't like. They completely screwed my food.
Didn't taste like my first taste of Five Guys. Maybe they are adapting the McDonald's model of making a name for yourself then reducing the quality of the the food and then just depend on brand loyalty
I really like Five Guys but this one we went to had messed up an order at least 3 times. They gave us the messed up ones for free which was good. Otherwise pretty good service and like always food.
The short female manager takes care of me every time! She’s fast and accurate also she smiles. Food is always hot and fresh!
Just a really good burger! fast courteous service also.