We were seated, ordered, and received our drinks and food quickly. We were done eating within 20 minutes of arriving. However, we waited an additional 10 minutes for shakes to go that were ordered before we finished eating. There was an argument between the employees of whose fault it was. We got our shakes at regular happy hour price (only an apology for the wait). They were bitter and runny. The food and service was excellent but the shake experience was not.
One of my favorite stops on my way from Kansas City to Chicago. Friendly staff and great food every time. Thanks for the shake too Adam! Best I’ve had in a long time! Made my day. Keep up the great work guys!
Me and my family went to this establishment on a Sunday. The food was excellent as always but the staffing must have been short due to the fact that my fiance and I did not get our shakes until we had eaten all of our food, despite having ordered our shakes before we had ordered food. I love this place, but this is the third time in a row this has happened. I recommend this place but keep an eye on your shake delivery time.
Went in to try a steak and shake breakfast for,the first time. 6:23 in the morning. On Aug 8. One other customer in the restaurant. I was seated rudely. I was not asked what I wanted to drink. Five minutes went by as I listened to the blonde waitress swear and say terrible things about a person. While thirsty and in a bit of a rush. I don't have time to be ignored in the morning. I wanted water and a quick bite not to hear about some ignorant persons stupid choices.
Steak and Shake is great. I've never been disappointed at any Steak and Shake I've gone to from the various locations in Illinois and even a couple locations in California. If you are in a big eating mood you can request the seven and 7 which is not on the menu. It's seven thin patties of beef and 7 pieces of cheese. I also highly recommend The Salted pretzel caramel Shake. They also took that off the menu but I believe you can still request it because it is a recent flavor. FYI and enjoy.